Clinic Returns Policy

RETURNS AND EXCHANGES

All Sales Are Final. We only exchange goods if they are defective or damaged or do not fit properly.

In circumstances where you consider a product defective or damaged, please contact us at 306-986-6443 or email us at fairlightvetshop@gmail.com within 48 hours of receiving your order with details of the products and defect/damage.

All Veterinary Diet Products (Royal Canin and Hills) are 100% Guaranteed by our partner food companies and can only be returned for the following reasons*:

     Palatability - Pet will not eat or does not like the taste of the food.

     Quality - If there is a problem with quality of the product.

     Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

*There must be no more than 1/4 of the bag finished in order to return.

• If there is a discrepancy in size, an exchange may be issued for the same product, in a different size (e.g. collars, leashes, clothing, etc.) within 5 business days of receipt without any additional charges.
• After 5 business days, all exchanges will incur a 10% restocking fee.
• Seasonal items are not eligible for exchange.

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!

All inquiries regarding returns and/or exchange can be directed to email fairlightvetshop@gmail.com.